Below is some helpful information for shoppers to know about shopping at Strack & Van Til.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Strack & Van Til. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that these items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for more information.
Can shoppers use self-checkout at Strack & Van Til?
No, Strack & Van Til would like shoppers to use a checkout lane with a store attendant.
Do shoppers need to ask for tax exemption?
Yes. Shoppers should ask for tax exemption and a barcode will appear in the app.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be refunded?
Yes, all items can be refunded to the store where they were originally purchased.
Note: Strack & Van Til has the right to accept or refuse refunds for any items.
To complete a refund for a Strack & Van Til order:
• Present the original receipt and your Shipt card at Customer Support.
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
• Email the picture to support@shipt.com.
Customers can receive a store credit or exchange items if they return them to the store and provide their emailed Shipt receipt.
What should shoppers do if a member has an issue with their order from Strack & Van Til?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
